Question 1

How do I send a document for signing?

Accepted Answer

Log in, upload a document or several PDFs, define signers and signature fields, and send the client a signing link by email, SMS or any channel you choose. The client opens the link, reviews the documents, approves and signs. At the end of the process the documents are saved with status and an action log.

Question 2

Can I send several documents together?

Accepted Answer

Yes. You can send a single document, several PDFs or a full signing packet in the same send. The client gets one link, goes through all the documents, signs where needed, and the system saves the whole process in an orderly, documented way.

Question 3

What is a "signing process"?

Accepted Answer

A signing process is one send for signature, even if it includes several PDFs in the same link. For example: a contract, an appendix, a quote and a declaration form can be sent together as part of the same signing process.

Question 4

Does the signer have to create an account?

Accepted Answer

No. The signer doesn't have to create an account in order to sign. They receive a link, open the document or signing packet, review the details and sign according to the process defined for them.

Question 5

Can I use saved templates?

Accepted Answer

Yes. You can create saved templates for recurring documents, such as a service agreement, onboarding form, health declaration, cancellation policy, terms of use or client approval — so you don't have to rebuild the same process every time.

Question 6

What is a reusable template link?

Accepted Answer

A reusable template link lets you share the same link again and again. Every client who opens the link starts a new, separate process, fills in the required details, signs, and the system saves it as a new, documented signing process.

Question 7

Can I define a signing order?

Accepted Answer

Yes. You can set one or several signers, decide who signs first, who follows, which fields each signer must fill and which approvals are required at each stage.

Question 8

What sending methods are available?

Accepted Answer

You can send a signing link by email, SMS or a direct link that can also be shared on WhatsApp or any other channel. Some plans offer more advanced sending and branding options.

Question 9

What is saved after signing?

Accepted Answer

After the process is completed, the signed documents, signing status, signer details, document version, action timestamps and the log of key actions in the process — such as sending, opening, approval and signing — are saved.

Question 10

Can I cancel a document that was sent?

Accepted Answer

You can usually cancel or stop a signing process that has not yet been completed, depending on the document state and the process settings. Once the document has been signed or completed, it should be treated according to the procedures and law relevant to that document.

Question 11

Must a signature include an OTP?

Accepted Answer

Not in every case. The verification method depends on the document type, the risk level, the process settings and the applicable law. In some cases a signing link and an action log can be used, and in others stronger verification can be added as needed.

Question 12

Does IsraeliSign replace legal advice?

Accepted Answer

No. IsraeliSign provides a system for managing signatures, approvals and an action log, but it does not replace legal advice. The validity of a signature or consent depends on the document type, the method of verification, the circumstances of the case and the applicable law.

Question 13

How do I connect via API?

Accepted Answer

You can connect IsraeliSign to a website, app, CRM, booking system or SaaS. Through the API you can create signing processes, use templates, send links, receive webhooks and update the signing status in your own system.

Question 14

What's the difference between the documents API and the websites & apps API?

Accepted Answer

The documents API is for creating signing processes on documents, contracts, forms and signing packets. The websites & apps API is for user approvals such as terms of use, privacy policy, cookies, marketing, permissions and policy updates — without the usual document signing.

Question 15

How does billing work?

Accepted Answer

Billing is based on the plan you choose. There are plans by number of signing processes, contacts, users, templates, reusable links, API and additional add-ons. All prices are shown excluding VAT, and you can upgrade your plan as your business grows.

Question 16

Is there a free plan?

Accepted Answer

Yes. There is a free STARTER package suited to small businesses that want to start with no commitment. It includes up to 20 signing processes per month, up to 10 contacts, one user, sending by link and email, and basic templates according to the plan terms.

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